NO RETURNS OF MASKS ARE ACCEPTED FOR HEALTH REASONS.
You have a period of 14 calendar days to request a return, counting from the day following the date of delivery of the order. The customer will assume the cost of return shipping.
Once we receive the item and check that it is correct, we will return the amount, using the same method by which you made the payment.
Please return the garments to us in perfect condition, with the label and the corresponding proof of purchase. Otherwise, ELIA LEGIONENSE, S.L. reserves the right to refuse the return.
HOW TO RETURN AN ITEM
You can make changes or request a refund and send the items by mail or courier.
In case you want a refund, the procedure is as follows:
RETURNS BY MAIL OR COURIER
The customer must always request the return of the order via e-mail at email@example.com.
Once you have requested the return:
1. pack your items safely
2. includes the delivery note
3. mark on the delivery note the items you want to return
4. send it to the address we indicate in our mail.
You can send it either by going to the post office and sending your package by registered mail or with acknowledgement of receipt, or you can arrange it with the courier company that delivered it. Elialegionense will pay the return shipping costs in case of error in the goods delivered, tare or manufacturing defect. In all other cases, the return costs will be paid by the customer.
Within 3 working days, from the moment we receive your package in our warehouse, we will process your return, which can be made by reimbursing the amount by bank transfer.
HOW TO MAKE AN EXCHANGE
If you prefer to exchange your garment for another item, you will have to return the item received and place a new order.
REFUND IN CASE OF RETURN
In case of return, we will need your IBAN code to make the refund. You can provide us with your details by sending an email to firstname.lastname@example.org. Remember that the IBAN code must belong to a bank in the country where the order is being sent. In the event of withdrawal on your part, ELIA LEGIONENSE, S.L. shall return the amount of the purchase to the CUSTOMER, except for delivery costs, without any undue delay and, in any case, no later than 14 days from the date on which the CUSTOMER informs us of his or her decision to withdraw from this contract. Reimbursement will be made by bank transfer. We may withhold the refund until we have received the goods.