CUSTOMER SERVICE


NO RETURNS OF MASKS ARE ACCEPTED FOR HEALTH REASONS.


We have at your disposal an email info@pipichu.es in which we can answer the doubts you may have during the purchase process or any other doubt about the products offered.

INFORMATION ABOUT PRICES AND ARTICLES
We try to make our products appear in the photos as accurately as possible, but there can always be variations in the colors or details that are not appreciated in the photo.

Although we try to control as much as possible the available stock, some garments that appear as available in the online store may be out of stock or damaged and we would have to cancel the order. In this case, we would send an email as soon as possible offering you an alternative size or color if available.

The prices of the products can vary over time and the announcement of the product at a price does not imply that this cannot be changed later.

SEARCH, CHOOSE AND BUY IN PIPICHU.ES
Once you have found what you like, click on the garment and you will have access to complete information to start the purchase process.

You are now in the file of the product you like and here you will see photos, price, information on the composition and sizes available,

If you are convinced and there are no units available, you can ask us to let you know if we are restocking; but if you are convinced, add the garment to the cart.

You can then choose whether to keep looking and choosing or go to the checkout.

When you know you have everything you want, go back to your cart where you can order as a guest, create a user account or access the one you already have. We will ask you in any case the necessary data to send and invoice your order.

Shipping will have a fixed cost of 4.50 ?, unless your order is over 60 ?.

Go to the section of payment by credit card, check that the order is correct and enter your card details.

Once the card has been accepted by the bank, it will be confirmed on screen and you will receive an email confirming the processing of the order and attaching a link so you can follow the order.

SENDING YOUR ORDER
We will send your orders to the address you indicate, within a maximum period of 72 hours, except Saturdays and Sundays.

Remember that you can give us a different delivery address than the billing address: in case it is a gift, if you prefer to receive it at work or at a family member's home.